- Step 1:
Lodge your complaint first with the RE
- Step 2:
Get acknowledgement/reference number
- Step 3:
If no resolution is received from the RE in 30 days
or
you are not satisfied with it, you may file your
complaint
with the RBI Ombudsman on RBI’s CMS
portal
(cms.rbi.org.in) or by post to CRPC**
Filing complaints directly with the RBI Ombudsman
may lead to rejection.
*Banks, Non-Banking Finance Companies, Payment System Participants,
Prepaid Instruments, Credit Information Companies
**CRPC: Reserve Bank of India, Sector 17, Chandigarh-160017.
